Returns
Outdoor Iconic offers a 30-day return policy. This means that, following the receipt of your item, you have a period of 30 days to request a return. You can read more about our Return and Refunds Policy here.
Warranty
For ICID and Flex, it’s a lifetime warranty. We are confident in our products and so offer you a generous guarantee in relation to the ICID and Flex system. Provided that you comply in full with Your Responsibilities a period equal to the guarantee period of the appliance to which the Liner is first connected; or 20 years.
For example, if your System is fitted to an appliance with a guarantee period of 10 years, we will still guarantee your System for 20 years.
In the unlikely event that the System becomes defective during the guarantee period, we will provide a like-for-like replacement for free (subject to your compliance with Your Responsibilities and subject to the Small Print). If the same model is no longer available, we will replace it with a suitable alternative.
When we say ‘no quibbles’ we mean it and so the guarantee we offer is a straightforward one; we’ve set out below what is covered and what isn’t by the guarantee as well how to ensure you benefit from it.
For our other ranges, under normal operating conditions and providing the system is installed correctly, it should last the lifetime of the appliance which is normally 10 years.
The conditions are that the chimney is:
- Correctly sized and installed
- Properly maintained
- Burning only approved fuels in accordance with the Schiedel and appliance manufacturer’s instructions.